At Cultyn LLC, we are committed to providing you with high-quality home goods. If you are not satisfied with your purchase, we are happy to offer a refund or exchange. Please read our refund and return policy carefully.
1. Return Timeframe
You can request a return within 30 days of receiving the item. After this period, we cannot process your return request.
2. Return Conditions
Please ensure the returned product meets the following conditions:
The item is unused and in its original condition and packaging.
All tags and accessories are included.
The item should be in the same condition as when you received it.
3. Return Process
Submit an Request: Please email alexanderreeves@cultyn.com with the product you wish to return and order details.
Receive Confirmation: Our customer service team will review your request and provide return authorization and detailed instructions.
Return the Item: Return the authorized item as instructed. Please keep your mailing receipt for tracking purposes.
Refund Processing: Once we receive the returned item and confirm it meets the return conditions, we will process your refund. Refunds will be processed in full using your original payment method and may take 3-5 business days to arrive.
4. Exchange Policy
If you wish to exchange an item, please follow the return process to apply for a return and specify the item you wish to exchange in your email. Exchanges will be processed based on inventory availability.
5. Non-Returnable Items
The following items are non-returnable after purchase: Items that cannot be returned for hygiene reasons (such as opened scented candles, cushions, etc.).
6. Shipping Costs
Return shipping costs are borne by the customer unless due to incorrect shipment or product defect.
Thank you for choosing Cultyn LLC! We look forward to providing you with better service.